How is the shipping cost determined?
The shipping cost is approximate and is based on an item’s size, weight, shipping method and delivery address.
How long will my order take to arrive including processing and shipping?
We make the best effort to process orders within one business day. For an estimate of shipping times, please reference the times below:
Overnight and Two-day delivery will ship the same day on orders placed on or before 1:30pm (EST) / 10:30am (PST). Orders placed after this time will ship the following business day. A signature may be required for delivery of some orders. To ensure delivery, a street address is required.
- Shipping Method: Standard Shipping Estimated Arrival: 4-6 business days
- Shipping Method: Two-day Shipping* Estimated Arrival: 2 business days
- Shipping Method: Overnight* Estimated Arrival: 1 business day
How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
What Are Your Holiday Hours?
Our offices will be closed for the holidays on, we will not be shipping during these times:
Thanksgiving: November 27th and 28th
Christmas: December 25th and 26th
New Years: January 1st
Do you ship internationally?
Currently our website only ships to addresses in the United State, US Virgin Islands, Puerto Rico and APO/FPO. However if call (603) 444-5464 or email us at firstname.lastname@example.org
we can help you with your international order.
How do I track my order?
When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier’s website (FedEx or USPS) to follow the path of your order from our warehouse to your destination.
Most orders ship within 1 business day. However, there are times that certain products are not available. Back Ordered items are not charged to your credit card until they ship from our warehouse, although orders paid by check are paid in full. If we have not shipped your back order within 30 days, we will notify you prior to shipping. Tender will pay the ground freight on back orders when more than one item is ordered.
How is sales tax calculated?
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.
How do I sign in to Tender?
If you are a returning customer, click the "My Account"
link located on the top of the screen, and enter your email address and password. If you are a new customer, click the "My Account"
tab, and create an account by following the instructions provided on screen.
How do I update my account information, including changes to my home/email address?
Sign in to Tender, and click the "My Account"
link located at the top of the screen. Once you’re in the My Account section, you will be able to make any updates, or changes, to your account.
How do I change my password?
Sign in to Tender, and click the "My Account"
link located at the top of the screen. Once you’re in the "My Account"
section, you will be able to make any updates, or changes, to your account.
What do I do if my password doesn't work?
In the "My Account"
page, click on "I forgot my password", located underneath the sign in. This will open a new window, where you'll be asked for your email address. Enter your email, and we'll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.
How do I request a donation or sponsorship?
For donation or sponsorship requests, please visit http://afterbite.ca/donation
How can I find out about job openings with Tender?
To browse through our current job opportunities, check out our Careers
Customers of Tender will place special orders from time to time. Although we cannot promise delivery dates or availability of an item, we are very skilled in obtaining specific items. Simply email us with as much information as possible, and we'll get back to you.
If you can't find what you're looking for, don't know how to order from Tender, don't have your password, or have any other questions, please email us at email@example.com. You can also get instant answers during business hours by calling our 800 number (603) 444-5464 or emailing us at firstname.lastname@example.org. We are here to help, and we love to hear your feedback.
Tender Privacy Statement
We will never sell, lease, rent or give your email address to anyone without your permission.
Tender, Inc. understands your concern about how personal information is gathered and used. We present this policy so you can be assured that your personal information is treated in a responsible and safe manner. Please contact us at any time if you have additional questions.
We track information such as how long you, the anonymous user, have been on our site. We do so only to improve Tender and your experience with Tender.
As a Tender customer you may receive our printed catalog from time to time.
Tender will send you special offers and information that may be of interest to you when you opt in to our email service. At any time, you can "opt out" of receiving offers and messages. To review or update your personal information, to opt out of receiving future messages, or if you have any questions or concerns regarding Tender, please email, call, fax or write us with your request.
Children under 13 - personal information
The Tender website is not targeted at children, nor does Tender knowingly collect information from individuals under the age of 13. If we determine that we have unintentionally collected personal information from an individual under the age of 13, we will delete it from our database and will not use or share the information.
Encryption Features of Tender
Tender takes advantage of the Secure Sockets Layer (SSL) technology to transmit sensitive data. The Secure Sockets Layer is the industry standard encryption method for safely transferring important data over the internet.
Tender will add a cookie to your shopping path on Tender. Your identity is kept anonymous. Tracking this information allows us to improve the website and your customer experience.
Customer Product Reviews
We encourage customers to write product reviews for products they have purchased. Your review lets you give your opinion on the performance and quality of our products, and it helps other shoppers like you decide if a particular product is the best choice for them. All customer reviews are approved for content before being posted.